How to factory reset Moto G (2nd generation)

How to soft reset a Moto G

• Turn your phone on and unlock the screen.
• Access the Settings app.
• Scroll down and tap on “Backup & reset”.
• Tap on “Factory date reset”.
• Select “Reset phone”.
• Let the phone do its thing. It will restart once it’s done.

How to hard reset a Moto G

• Turn off the phone.
• While off, press and hold the Volume Down button for 2-3 seconds, then press the Power button and release.
• The device will display different booting options.
• Use the Volume Down button to scroll to “Recovery” and press Volume Up button to select.
• The phone should display a Motorola logo, as well as the Android in Distress image.
• Press and hold Volume Up for 10-15 seconds.
• While still holding the Volume Up button, press and release the Power button.
• From here, you can use the Volume buttons to navigate and the Power button to select.
• Select “Wipe data / factory reset”.
• Select “YES – delete all user data”.
• Once the formatting is complete, press the Power button to confirm a reboot.