Remove software that affects Chrome

The Software Removal Tool is available for Windows users only.

If you notice Chrome behaving strangely (for example, showing you unusual startup pages, toolbars, or pop-up ads you can’t get rid of), it may be due to an unwanted program on your computer.

You may be able to fix the problem by downloading and running the Software Removal Tool. Think of this as a “factory reset” of Chrome. It restores Chrome's original settings and removes programs that affect its behavior.

Set up the Software Removal Tool

The Software Removal Tool scans your computer for programs known to cause problems with Chrome, and then offers to remove them for you.

Download

1. Visit the Software Removal Tool homepage.
2. Click the Download button.
3. Review the Terms of Service and Privacy Policy. To agree, click Accept and Install.

The Software Removal Tool will download to your computer.

Scan your computer for unwanted programs

1. Open the Software Removal Tool. It will immediately start searching your computer for suspicious programs.
2. A message will tell you how many programs were found, if any.
3. Click Remove suspicious programs. Wait until you see the message "Removal complete." Some open applications may be closed in the process.
4. Click Continue to quit the tool. (If your computer needs to reboot, the button will say Restart.)
5. Chrome will automatically reopen, asking you to reset your browser settings. Click Reset.